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Call center benchmarking : how good is "good enough" (Record no. 122644)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00812nam a2200229Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2000##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781557532152 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 ANT |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Anton, Jon |
| 245 ## - TITLE STATEMENT | |
| Title | Call center benchmarking : how good is "good enough" |
| Statement of responsibility, etc | by Jon Anton and David Gustin ; assisted by Stijn Spit |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | West Lafayette, Ind |
| Name of publisher | Ichor Business Books/Purdue University Press |
| Year of publication | c2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | viii, 84 p. : ill. ; 23 cm |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references (p. 75-76) and index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Benchmarking (Management) - United States |
| Topical Term | Call centers - United States - Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gustin, David |
| 991 ## - | |
| -- | 98984 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 12.10.2020 | 658.812 ANT | 424829 | 12.10.2020 | English Books |