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Bottom-line call center management : creating a culture of accountability and excellent customer service (Record no. 118827)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00707nam a2200205Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2004##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780750676847 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 BUT |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Butler, David L |
| 245 ## - TITLE STATEMENT | |
| Title | Bottom-line call center management : creating a culture of accountability and excellent customer service |
| Statement of responsibility, etc | David L. Butler |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Amsterdam ; Boston |
| Name of publisher | Elsevier Butterworth-Heinemann |
| Year of publication | c2004 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xxi, 179 p. : ill. ; 23 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Call centers - Management |
| 991 ## - | |
| -- | 111613 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 12.10.2020 | 658.812 BUT | 341409 | 12.10.2020 | English Books |