Search the Library Catalogue
Beyond customer service (Record no. 114822)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00582nam a2200217Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191130s2004##################000#0#eng## |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9788176495011 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 GER |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Gerson, Richard F |
| 245 ## - TITLE STATEMENT | |
| Title | Beyond customer service |
| Statement of responsibility, etc | Richard F. Gerson |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Rev. ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Delhi |
| Name of publisher | Viva Books |
| Year of publication | 2004 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 108 p. : ill. ; 26 cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations |
| Topical Term | Customer services |
| 991 ## - | |
| -- | 207769 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Anna Centenary Library | Anna Centenary Library | 12.10.2020 | 658.812 GER | 313095 | 12.10.2020 | English Books |