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When customers think we don't eare: ending actions that self-destruct companies, customer service and jobs

Buchanan, Richard W

When customers think we don't eare: ending actions that self-destruct companies, customer service and jobs Richard W. Buchanan - 3rd ed - New York The McGraw-Hill Companies 2008 - ix, 230 p. ; 21 cm

Includes Index

ISBN: 9780070138636

Subjects--Topical Terms:
Customer Relationship
Marketing

Dewey Class. No.: 658.812 BUC

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When customers think we don't eare: ending actions that self-destruct companies, customer service and jobs

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