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Unleashing excellence : the complete guide to ultimate customer service

Snow, Dennis

Unleashing excellence : the complete guide to ultimate customer service Dennis Snow, Teri Yanovitch - 2nd ed - Hoboken, NJ Wiley c2010 - xviii, 238 p. : ill. ; 24 cm

Includes index. Previous ed.: Sanford, Fla.: DC, 2004

ISBN: 9780470503805

ISSN: 2009282566

Subjects--Topical Terms:
Customer relations
Customer services

Dewey Class. No.: 658.812 SNO

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Unleashing excellence : the complete guide to ultimate customer service

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