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Measuring and improving patient satisfaction

Shelton, Patrick J

Measuring and improving patient satisfaction Patrick J. Shelton - Gaithersburg, Md Aspen Publishers 2000 - xxiii, 510 p. : ill. ; 24 cm

Includes bibliographical references and index

ISBN: 9780834210745

ISSN: 20622

Subjects--Topical Terms:
Data Collection - methods
Organizational Innovation
Patient Satisfaction
Quality Assurance, Health Care - organization & administration
Staff Development

Dewey Class. No.: 362.10685 SHE

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