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The real-time contact center

Fluss, Donna

The real-time contact center Donna Fluss - New Delhi PHI Learning 2009 - xv, 221 p. : ill. ; 23 cm

Includes bibliographical references and index

ISBN: 9788120337541

ISSN: 2005004120

Subjects--Topical Terms:
Call centers - Computer network resources
Call centers - Management
Customer services - Management

Dewey Class. No.: 658.812 FLU

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