APA
Osborne L., . (2004). Resolving Patient Complaints. : Jones & Bartlett Learning.
Chicago
Osborne Liz, . 2004. Resolving Patient Complaints. : Jones & Bartlett Learning.
Harvard
Osborne L., . (2004). Resolving Patient Complaints. : Jones & Bartlett Learning.
MLA
Osborne Liz, . Resolving Patient Complaints. : Jones & Bartlett Learning. 2004.