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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 :

Blackshaw, Pete,

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 : - Crown Business, 2008.

ISBN: 9780385522724

Subjects--Topical Terms:
Consumer satisfaction.

Dewey Class. No.: 658.812 / BLA

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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 :

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