APA
Woodcock N., . (2003). The Customer Management Scorecard. : Kogan Page Publishers.
Chicago
Woodcock Neil, . 2003. The Customer Management Scorecard. : Kogan Page Publishers.
Harvard
Woodcock N., . (2003). The Customer Management Scorecard. : Kogan Page Publishers.
MLA
Woodcock Neil, . The Customer Management Scorecard. : Kogan Page Publishers. 2003.