The mind of the customer : how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
Hodge, Richard
The mind of the customer : how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
Richard Hodge and Lou Schachter
- New Delhi McGraw-Hill 2006
- xxii, 242 p. : ill. ; 24 cm