Building an enterprise chatbotwork with protected enterprise data using open source frameworks
Singh, Abhishek
Building an enterprise chatbot work with protected enterprise data using open source frameworks
/Abhishek Singh
- Delhi, India : Apress, c2019.
- xxii, 385 .: ill. 23 cm.
Reprint, 2023
Includes index
Explore the adoption of chatbots in business by focusing on the design, deployment, and continuous improvement of chatbots in a business, with a single use-case from the banking and insurance sector. This book starts by identifying the business processes in the banking and insurance industry. This involves data collection from sources such as conversations from customer service centers, online chats, emails, and other NLP sources.