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The Call Centre Training Handbook : A complete guide to learning & development in contact centres

Wilson, John P.

The Call Centre Training Handbook : A complete guide to learning & development in contact centres / John P Wilson - London Kogan Page 2009 - xiv, 319 p. : ill. 23 cm.

Includes bibliographies and index

ISBN: 9780749456832

Subjects--Topical Terms:
Management - customer Services

Dewey Class. No.: 658.3124 / WIL

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The Call Centre Training Handbook : A complete guide to learning & development in contact centres

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