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Customer experience management

Harikumar, P.N.

Customer experience management P.N.Harikumar and Wilson C. Thomas - 1st ed. - New Delhi Abhijeet Publications 2021 - 288 p. : ill. (black and white) ; 23 cm

Includes bibliographical references

Based on primary data collected from 800 customers, who are acquainted with both offline and online banking services.

ISBN: 9789388865586

Subjects--Topical Terms:
Customer services

Dewey Class. No.: 658.812 / HAR

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