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Managing service operations

Hollins, Bill.

Managing service operations / Bill Hollins, Sadie Shinkins. - 1st ed. - London : Thousand Oaks, CA : Sage Publications 2010 - xii, 299 p. : ill. ; 25 cm.

Reprinted 2009,2010,2011.

Includes bibliographies and index

ISBN: 9781412929530

Subjects--Topical Terms:
Production management.

Dewey Class. No.: 658 / HOL

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