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Providing quality service : what every hospitality service provider needs to know

Martin, William B

Providing quality service : what every hospitality service provider needs to know William B. Martin - Upper Saddle River, NJ Prentice Hall c2003 - xvii, 167 p. : ill. ; 26 cm

Includes bibliographical references (p. 161-162) and index

ISBN: 9780130967459

ISSN: 2002004228

Subjects--Topical Terms:
Hospitality industry

Dewey Class. No.: 647.94 MAR

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Providing quality service : what every hospitality service provider needs to know

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