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Providing quality in the public sector : a practical approach to improving public services

Gaster, Lucy

Providing quality in the public sector : a practical approach to improving public services Lucy Gaster and Amanda Squires ; with John Crawley ... [et al.] - Maidenhead, Berkshire Open University Press 2003 - xiv, 292 p. : ill. ; 23 cm

Includes bibliographical references and index

ISBN: 9780335209552

Subjects--Topical Terms:
Public administration

Dewey Class. No.: 352.3570941 GAS

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Providing quality in the public sector : a practical approach to improving public services

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