Total organizational excellence : achieving world-class performance

Oakland, John S

Total organizational excellence : achieving world-class performance John S. Oakland - Oxford Butterworth - Heinemann 2001 - 271 p. : ill. ; 24 cm

Includes bibliographical references (p. [261]-264) and index

9780750652711


Benchmarking (Management)
Leadership
Teams in the workplace
Total quality management

658.4013 OAK

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