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Quality management : creating and sustaining organizational effectiveness

Summers, Donna C.S

Quality management : creating and sustaining organizational effectiveness Donna C.S.Summers - 2nd ed - Upper Saddle River, N.J Pearson/Prentice Hall c2009 - xiv, 574 p.: ill.; 24 cm

Includes bibliographical references (p.555-564) and index

ISBN: 9780135005101

ISSN: 2008001026

Subjects--Topical Terms:
Organizational effectiveness
Quality control
Total quality management

Dewey Class. No.: 658.4013 SUM

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Quality management : creating and sustaining organizational effectiveness

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