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A practical guide to complaints handling in the context of clinical governance

Gunn, Chris

A practical guide to complaints handling in the context of clinical governance Chris Gunn ; foreword by Michael Buckley - Edinburgh Churchill Livingstone c2001 - xiii, 235 p. ; 24 cm

Includes index

ISBN: 9780443070235

Subjects--Topical Terms:
Great Britain. - National Health Service
Negotiating -- methods -- Great Britain
Patient Satisfaction -- Great Britain

Dewey Class. No.: 362.10680941 GUN

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A practical guide to complaints handling in the context of clinical governance

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