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Pay attention! : how to listen, respond, and profit from customer feedback

Thomas, Ann

Pay attention! : how to listen, respond, and profit from customer feedback Ann Thomas, Jill Applegate - Hoboken, NJ Wiley c2010 - xvi, 205 p. : ill. ; 24 cm

Includes bibliographical references (p. 189-190) and index

ISBN: 9780470563557

ISSN: 2010282210

Subjects--Topical Terms:
Customer relations

Dewey Class. No.: 658.812 THO

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Pay attention! : how to listen, respond, and profit from customer feedback

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