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Keeping score : using the right metrics to drive world-class performance

Brown, Mark Graham

Keeping score : using the right metrics to drive world-class performance Mark Graham Brown - New York Distributed by AMACOM Books, Quality Resources 1996 - ix, 198 p. : ill. ; 23 cm

Includes bibliographical references (p. 193-194) and index

ISBN: 9781563273551

ISSN: 95052139

Subjects--Topical Terms:
Customer services - Evaluation
Industrial efficiency - Evaluation
Job satisfaction - Evaluation
Organizational effectiveness - Evaluation

Dewey Class. No.: 658.812 BRO

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Keeping score : using the right metrics to drive world-class performance

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