Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators
Kosmoski, Georgia J
Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators
Georgia J. Kosmoski, Dennis R. Pollack
- 2nd ed
- Thousand Oaks, CA Corwin Press 2005
- xiii, 152 p. ; 24 cm
Includes bibliographical references (p. 139-145) and index
9781412913409
2004022974
Aggressiveness - United States Behavior modification - United States Conflict management - United States Mediation - United States School administrators - United States