APA
Troester R., Mester C. S., . (2007). Civility in business and professional communication. Bern: Peter Lang.
Chicago
Troester Rod, Mester Cathy Sargent, . 2007. Civility in business and professional communication. Bern: Peter Lang.
Harvard
Troester R., Mester C. S., . (2007). Civility in business and professional communication. Bern: Peter Lang.
MLA
Troester Rod, Mester Cathy Sargent, . Civility in business and professional communication. Bern: Peter Lang. 2007.