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Cases in call center management : great ideas (th)at work

Feinberg, Richard

Cases in call center management : great ideas (th)at work Richard Feinberg, Ko de Ruyter, Lynne Bennington - West Lafayette, Ind Ichor Business Books c2005 - x, 356 p. : ill. ; 28 cm

Includes bibliographical references (p. 341-351) and index

ISBN: 9781557533425

ISSN: 2003026951

Subjects--Topical Terms:
Call centers - Management - Case studies

Dewey Class. No.: 658.812 FEI

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