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A complete and balanced service scorecard : creating value through sustained performance improvement

Tyagi, Rajesh K

A complete and balanced service scorecard : creating value through sustained performance improvement Rajesh K. Tyagi, Praveen Gupta - Upper Saddle River, N.J FT Press c2008 - xxv, 293 p. ; ill. ; 24 cm.

Includes bibliographical references (p. 275-282) and index

ISBN: 9788131724712

ISSN: 2008005436

Subjects--Topical Terms:
Customer services
Performance - Measurement
Service industries - Management
Total quality management

Dewey Class. No.: 658.3125 TYA

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A complete and balanced service scorecard : creating value through sustained performance improvement

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