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Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company

Spector, Robert

Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company Robert Spector - Hoboken, NJ Wiley 2001 - xiii, 226 p. ; 23 cm

Includes index

ISBN: 9780471355946

ISSN: 43589

Subjects--Topical Terms:
Customer services - United States

Dewey Class. No.: 658.871 SPE

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Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company

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