How you do-- what you do : create service excellence that wins clients for life

Livingston, Bob

How you do-- what you do : create service excellence that wins clients for life by Bob Livingston - New York McGraw-Hill c2008 - xi, 296 p. : ill. ; 24 cm

Includes index

9780071592789

2008011683


Customer relations
Customer services

658.812 CAL

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