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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization

Inghilleri, Leonardo

Exceptional service, exceptional profit : the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze - New York American Management Association c2010 - xvi, 170 p. ; 24 cm

Includes bibliographical references and index

ISBN: 9780814415382

ISSN: 2009031674

Subjects--Topical Terms:
Consumer satisfaction
Customer loyalty
Customer services

Dewey Class. No.: HF5415.5 .I543 2010 658.8/12

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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization

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