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Exceptional customer service : exceed customer expectations to build loyalty & boost profits

Ford, Lisa

Exceptional customer service : exceed customer expectations to build loyalty & boost profits Lisa Ford, David McNair, and William Perry - 2nd ed - Avon, MA Adams Business c2009 - xi, 208 p. : ill. ; 22 cm

Includes index

ISBN: 9781605500386

Subjects--Topical Terms:
Customer services

Dewey Class. No.: 658.812 FOR

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Exceptional customer service : exceed customer expectations to build loyalty & boost profits

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