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Design for six sigma for service

Yang, Kai

Design for six sigma for service Kai Yang - New York McGraw-Hill c2005 - xi, 452 p. : ill. ; 24 cm

Includes bibliographical references (p. 431-435) and index

ISBN: 9780071445559

ISSN: 2005050471

Subjects--Topical Terms:
Quality control - Statistical methods
Service industries - Management
Service industries - Quality control - Statistical methods
Six sigma (Quality control standard)

Dewey Class. No.: 658.4013 YAN

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