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Delivering quality service : managerial challenges for the 21st century

Raghavachari, M

Delivering quality service : managerial challenges for the 21st century M.Raghavachari, K.V.Ramani - New Delhi Macmillan India Ltd 2000 - xii, 651 p

ISBN: 9780333934098

Subjects--Topical Terms:
Customer services

Dewey Class. No.: 658.812 RAG

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Delivering quality service : managerial challenges for the 21st century

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