APA
Blattberg R. C., Kim B. & Neslin S. A. (2010). Database marketing: analyzing and managing customers. New Delhi: Springer (India) PVT Ltd.
Chicago
Blattberg Robert C, Kim Byung-do and Neslin Scott A. 2010. Database marketing: analyzing and managing customers. New Delhi: Springer (India) PVT Ltd.
Harvard
Blattberg R. C., Kim B. and Neslin S. A. (2010). Database marketing: analyzing and managing customers. New Delhi: Springer (India) PVT Ltd.
MLA
Blattberg Robert C, Kim Byung-do and Neslin Scott A. Database marketing: analyzing and managing customers. New Delhi: Springer (India) PVT Ltd. 2010.