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Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior

Patterson, Kerry

Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior Kerry Patterson ... [et al.] - New York McGraw-Hill c2005 - xviii, 284 p. : ill. ; 23 cm

Includes bibliographical references (p. 271-272) and index

ISBN: 9780071446525

ISSN: 2005276538

Subjects--Topical Terms:
Communication in management
Communication in organizations
Interpersonal communication
Interpersonal confrontation
Interpersonal Relations

Dewey Class. No.: 303.69 PAT

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Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior

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