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Cases on managing e-services

Scupola, Ada

Cases on managing e-services Ada Scupola - Hershey, PA Information Science Reference 2009 - xxiii, 299 p. : ill. ; 29 cm

Includes bibliographical references and index

ISBN: 9781605660646

ISSN: 2008010312

Subjects--Topical Terms:
Customer services - Technological innovations
Electronic commerce
Service industries - Technological innovations

Dewey Class. No.: 658.872 SCU

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