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Call center success : essential skills for CSRs

Finch, Lloyd C

Call center success : essential skills for CSRs Lloyd C. Finch - Menlo Park, Calif Crisp Learning 2000 - vi, 120 p. : ill. ; 26 cm

Includes bibliographical references (p. 118-119)

ISBN: 9788176495271

ISSN: 105371

Subjects--Topical Terms:
Call centers
Telephone etiquette

Dewey Class. No.: 658.812068 FIN

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