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Call center savvy : how to position your call center for the business challenges of the 21st century

Dawson, Keith

Call center savvy : how to position your call center for the business challenges of the 21st century by Keith Dawson - 1st ed - New York Telecom Books 2007 - [iv], 208 p. ; 22 cm

ISBN: 9781578200504

Subjects--Topical Terms:
Call centers - Management

Dewey Class. No.: 658.812 DAW

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Call center savvy : how to position your call center for the business challenges of the 21st century

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