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Call center operation : design, operation and maintenance

Sharp, Duane

Call center operation : design, operation and maintenance Duane Sharp - Amsterdam Digital Press an Imprint of Elsevier 2003 - xiii,303p.:ill.;24cm

ISBN: 9781555582777

Subjects--Topical Terms:
Call Center-Management

Dewey Class. No.: 658.812 SHA

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Call center operation : design, operation and maintenance

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