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Business process management and balanced scorecard : using processes as strategic drivers

Smith, Ralph F

Business process management and balanced scorecard : using processes as strategic drivers Ralph F. Smith - Hoboken, NJ J. Wiley & Sons c2007 - x, 227 p. : ill. ; 24 cm.

Includes index

ISBN: 9780470047460

ISSN: 2006020850

Subjects--Topical Terms:
Benchmarking (Management)
Performance - Management
Strategic planning
Workflow - Management

Dewey Class. No.: 658.51 SMI

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Business process management and balanced scorecard : using processes as strategic drivers

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