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Business process management : practical guidelines to successful implementations

Jeston, John

Business process management : practical guidelines to successful implementations John Jeston ; Johan Nelis; Thomas H Davenport - 2nd ed - Amsterdam Elsevier 2009 - xxvii,469 p. : ill.

ISBN: 9780750686563

Subjects--Topical Terms:
business process management

Dewey Class. No.: 658.4063 JES

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Business process management : practical guidelines to successful implementations

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