Normal view MARC view ISBD view

Bottom-line call center management : creating a culture of accountability and excellent customer service

Butler, David L

Bottom-line call center management : creating a culture of accountability and excellent customer service David L. Butler - Amsterdam ; Boston Elsevier Butterworth-Heinemann c2004 - xxi, 179 p. : ill. ; 23 cm.

Includes bibliographical references and index

ISBN: 9780750676847

ISSN: 2004001073

Subjects--Topical Terms:
Call centers - Management

Dewey Class. No.: 658.812 BUT

Print
Save record
BIBTEX Dublin Core MARCXML MARC (non-Unicode/MARC-8) MARC (Unicode/UTF-8) MARC (Unicode/UTF-8, Standard) MODS (XML) RIS ISBD
More searches

Search for this title in:
Other Libraries (WorldCat) Other Databases (Google Scholar) Online Stores (Bookfinder.com) Open Library (openlibrary.org)

Bottom-line call center management : creating a culture of accountability and excellent customer service

Find us on the map