A complete and balanced service scorecard : creating value through sustained performance improvement Rajesh K. Tyagi, Praveen Gupta

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Publication details: Upper Saddle River, N.J FT Press c2008Description: xxv, 293 p. ; ill. ; 24 cmISBN:

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Item type	Current library	Call number	Materials specified	Status	Barcode
English Books	Anna Centenary Library	658.3125 TYA (Browse shelf(Opens below))	hbk	Available	93795

Includes bibliographical references (p. 275-282) and index

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