APA
Kovner A. R., Neuhauser D., . (2006). Encyclopedia quality management in hospital & health-care administration : volume 2 health services management: readings, cases and commentary. New Delhi: Pentagon Press.
Chicago
Kovner Anthony R, Neuhauser Duncan, . 2006. Encyclopedia quality management in hospital & health-care administration : volume 2 health services management: readings, cases and commentary. New Delhi: Pentagon Press.
Harvard
Kovner A. R., Neuhauser D., . (2006). Encyclopedia quality management in hospital & health-care administration : volume 2 health services management: readings, cases and commentary. New Delhi: Pentagon Press.
MLA
Kovner Anthony R, Neuhauser Duncan, . Encyclopedia quality management in hospital & health-care administration : volume 2 health services management: readings, cases and commentary. New Delhi: Pentagon Press. 2006.